Frequently Asked Questions

Please check your Comergence account or contact your account executive.

We need year-to-date financial statements (a balance sheet and a profit-and-loss statement) and the renewal questionnaire you’ll find in Comergence.
If your account is in a “Renewal Suspend” status, this means that the 60-day window to submit your renewal documentation has expired. We will need to relaunch the renewal for you. Please contact your account executive.
Please contact your account executive. They have the ability to add new users.

There are a couple of steps to get approved to submit VA loans to us.

  1. Sign into Comergence and complete the VA sponsorship form. 
  2. Ask your Account Executive to send you the link to pay the $100 fee required by VA.
No, we send out all disclosures, including state compliance disclosures. We do not hold up your file for underwriting if the docs aren’t signed, however we do require them to be signed before CTC.
Our VA lender ID is 6492270000

Our FHA lender ID is 0120500005

Our mortgagee is the same for both. LLC, ISAOA/ATIMA, PO Box 687, Winder, GA 30680


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